Friend brought her vehicle in for AN OIL CHANGE AND TIRE ROTATION. One of the service advisors called her about issues to her vehicle that needed "immediate" attention. She repeatedly turned them down, and they continued to push and push for these repairs. It made her very uncomfortable that despite saying NO multiple times, they were still trying to force these repairs upon her. We have brought it to another REPUTABLE mechanic, and he agreed that these were not repairs that needed to be done immediately. No means no, and I wish that this shop would understand that.
Jill, please share your friends name and who she worked with. We pride ourselves on the complete opposite of what you are describing. Our service advisors are trained to educate and inform. Please let her know we are very sorry if she felt pressured. It’s not something we take lightly. Owners Melanie & Joe
- Honest-1 Auto Care Aurora