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Aurora Auto Repair

(630) 499-8722updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 7:30 AM - 3:30 PM
5

Very fast & helpful!

Thanks for the 5-star review, Sarah! We are so glad you found us fast and helpful. We appreciate your business and hope to see you again in the future!

- Honest-1 Auto Care Aurora
2

People were very friendly but they don't check behind their work They left my lights on which killed my battery came and asked me what was wrong with my car . The next day my check engine light came on I took it back they said they had knocked a hose loose which caused the light to come on they corrected their mistakes but I now have reservations about using them again

Sharon, Thank you so much for making us aware of your concerns. We take customer concerns very seriously. As such, we reviewed the events of your visit and we have addressed appropriately with the employee involved. When a customer visits us, attention to detail is key and we have implemented corrective actions to strengthen our current policies to prevent this from happening in the future. Please know, you can always reach out to us if you have any concerns. You can reach me, Karen, Owner, at 630-499-8722.

- Honest-1 Auto Care Aurora
5

Honest-1 was recommended to us by the tire folks at Costco. We couldn't be more pleased. They saved us hundreds of dollars over the dealer's service price; they were charming to deal with and did good work on a short turn-around.

Eric, thank you for leaving us a 5-star review and for bringing in your Honda Accord to our auto repair shop. We were happy to help you save money, and we do look forward to seeing you back in our shop.

- Honest-1 Auto Care Aurora
5

Quick service. Very friendly.

Thank you for your review and for supporting our auto repair shop! We'll see you next time!

- Honest-1 Auto Care Aurora
5

It was my first experience and I really enjoyed it.. best service I had ever received from a Auto place. Will definitely be going back over and over again.

Thank you so much for the kind review, Monique! We are so grateful we were able to exceed your expectations! Looking forward to seeing you again in the future :)

- Honest-1 Auto Care Aurora
5

Great service and lots of extras.

Bruce, thank you for your review. We were more than happy to help you with your vehicle repair needs, and we look forward to having you back in our auto repair shop next time!

- Honest-1 Auto Care Aurora
5

Nice place with nice people. Honest and trustworthy. Earned my business from here on out.

Thank you for your wonderful review! We're happy to provide honest and trustworthy auto repair services for you, and we will see you next time!

- Honest-1 Auto Care Aurora
5

The best and fair place to get your vehicle fixed. Friendly respectful service and staff. Karen the owner, knows how to run an auto repair business. Stop by the next time you need repairs !

5

I had a easy and wonderful experience at Honest 1 Auto Care Karen was very nice and helpful and my the experience was so much less stressful. There’s only one thing my front tires were checked and I’m not sure if my hub cap was put back properly because I lost one shortly after picking up my car but it won’t stop me from being a return customer. Great customer service!! Thank you Honest-1 😊

Thank you for your review, Aretha! We are glad to not only be honest and helpful, but we do our best to make this process not so stressful. Let us know if there is anything we can do, but we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
1

My truck was brought in for an inspection of a fluid leak. When i went to pickup they told me the gear shift cable broke while it was in their shop. I waited for days to hear back and when i did, the owner called saying it wasnt her teams fault and I would have to pay for 50% of the repair. I asked if she would consider lowering the labor charges and she proceeded to start yelling at me saying she doesnt have money growing on trees and she can't do anything more for me. She also insinuated that I couldve set her up and I was just trying to get a free fix. But NOTHING was wrong with my gear shift when i brought it in. This is such an awful way to treat a customer.

Selena - Thank you for sharing your experience with us. Our goal is always 100% customer satisfaction. Unfortunately, when you came to pick up your vehicle, when we went to put the car in reverse to move out of our building, the assembly was not working as would be expected. Thank you for coming in and spending time with our ASE certified master technician so he could walk you through how the assembly works and how something like this happens. As we have discussed, you didn't break the part nor did we. Nobody did anything - the part broke and would have broken whether we were moving it or you were moving it, at our shop or another facility. I am glad we can work together to come to an equitable conclusion for a situation that nobody wanted.

- Honest-1 Auto Care Aurora
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