*Edit to original* Owner and customer service rep did reach out to me following this review. They offered to have the car brought in again to be looked at. I unfortunately had lost trust and declined. I appreciated their effort to contact me. Had issues with my brakes/rotors 2 years after having them done here. Almost exactly 2 years later, but still within the 2 year/mileage warranty coverage perimeters, rotors were already producing a noticeable pulsating sensation when braking. I was told the brakes look great and they felt nothing. I was completely surprised as it was quite noticeable to myself and others. The shaking issue was not investigated further. I could not trust my car sitting in that garage any longer and picked it up. Another shop down the street I routinely go to noticed this deterioration a week prior. I will be bringing my car there from now on.
Ryan – Thank you for making us aware of your concerns and for taking the time to speak with me on the phone. As the owner of Honest-1 Aurora, my goal is 100% customer satisfaction. Obviously, we did not achieve that here. I went back on our security cameras and was able to see the complete inspection being performed as well was able to confirm that your vehicle was test driven multiple times. Our findings were also documented and shared with you via text using our digital inspection system. If you go back to the text, sent on 6/8/2022 at 2:54PM, you will find a link that will take you to the details of your inspection. Also, please know, we have performed an internal corrective action review in order to ensure better communication occurs in this type of scenario in the future. Thank you. Karen Conway, Owner
- Honest-1 Auto Care Aurora