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Aurora Auto Repair

(630) 499-8722
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 7:30 AM - 3:30 PM
5

Great service and lots of extras.

Bruce, thank you for your review. We were more than happy to help you with your vehicle repair needs, and we look forward to having you back in our auto repair shop next time!

- Honest-1 Auto Care Aurora
5

Nice place with nice people. Honest and trustworthy. Earned my business from here on out.

Thank you for your wonderful review! We're happy to provide honest and trustworthy auto repair services for you, and we will see you next time!

- Honest-1 Auto Care Aurora
5

The best and fair place to get your vehicle fixed. Friendly respectful service and staff. Karen the owner, knows how to run an auto repair business. Stop by the next time you need repairs !

5

I had a easy and wonderful experience at Honest 1 Auto Care Karen was very nice and helpful and my the experience was so much less stressful. There’s only one thing my front tires were checked and I’m not sure if my hub cap was put back properly because I lost one shortly after picking up my car but it won’t stop me from being a return customer. Great customer service!! Thank you Honest-1 😊

Thank you for your review, Aretha! We are glad to not only be honest and helpful, but we do our best to make this process not so stressful. Let us know if there is anything we can do, but we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
1

My truck was brought in for an inspection of a fluid leak. When i went to pickup they told me the gear shift cable broke while it was in their shop. I waited for days to hear back and when i did, the owner called saying it wasnt her teams fault and I would have to pay for 50% of the repair. I asked if she would consider lowering the labor charges and she proceeded to start yelling at me saying she doesnt have money growing on trees and she can't do anything more for me. She also insinuated that I couldve set her up and I was just trying to get a free fix. But NOTHING was wrong with my gear shift when i brought it in. This is such an awful way to treat a customer.

Selena - Thank you for sharing your experience with us. Our goal is always 100% customer satisfaction. Unfortunately, when you came to pick up your vehicle, when we went to put the car in reverse to move out of our building, the assembly was not working as would be expected. Thank you for coming in and spending time with our ASE certified master technician so he could walk you through how the assembly works and how something like this happens. As we have discussed, you didn't break the part nor did we. Nobody did anything - the part broke and would have broken whether we were moving it or you were moving it, at our shop or another facility. I am glad we can work together to come to an equitable conclusion for a situation that nobody wanted.

- Honest-1 Auto Care Aurora
5

Good place! Honest people!

Mary, thank you very much for your review! We appreciate having you as a customer, and we will be here for all of your automotive repair needs with honest customer service!

- Honest-1 Auto Care Aurora
5

Great service and very timely updates via my phone.

Jack, thank you for coming in with your 2012 Ford Fusion. We will continue to offer great service with timely updates straight to your phone. We will see you next time!

- Honest-1 Auto Care Aurora
1

don't do it at all. avoid

1

went in to only get a INSPECTION, and when i went to pickup they told me the gear shift broke while in their shop. So my truck is still in their shop and they have yet to fix it and keep putting me off. ive been calling for hours and all i get is "we're still looking at cameras". im so beyond frustrated and they seem like they could care less if i have my car or not. I DO NOT RECOMMEND

5

We had a Oil and Air filter change at Honest-One. There was a question of whether we needed new Struts. The determination was made that Struts were still good and saved us money until we really need them. Thank you Karen and Team at Honest-One!

Jerry, we were happy to help you out with your oil and air filter change on your 2013 Toyota Camry. We will continue to be upfront and honest about your needed repairs, and we will see you next time!

- Honest-1 Auto Care Aurora
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