Paid over $500 for an oil change and new battery. Charged us a $30 diagnostic fee even when we knew it was the battery. Charged $270 for a battery! They never told us the price. Wouldn’t let me use a coupon off the website either. I was a ride or die honestone customer because we were always taken care of but I went to another (very well known) shop and they said it would have cost around $350 to do the same things. Took over a day to get my car back. I will not be going to honest one anymore.
Jenny, I'm sorry to hear you were not pleased with your experience at our shop in Aurora. I'd like to further explain the reasoning behind the diagnostic. If we were to blindly install a battery when the real issue was with the alternator, starter, or both then you may have found yourself stranded somewhere and we'd be towing your vehicle back to our shop. We pride ourselves on providing our customers with a thorough diagnostic to ensure we get it right and to give you peace of mind. Your full synthetic oil change at $80 and your $270 battery seems reasonable. Sometimes our customers forget there is an experienced technician performing these services and they get paid for their time. Unfortunately, labor is not an insignificant portion of the cost of repairs. We we appreciate your business. Owners, Melanie & Joe
- Honest-1 Auto Care Aurora