From Merriam-Webster: Honest - free from fraud or deception; reputable, respectable; marked by free, forthright, and sincere expression I went to Honest 1 for an oil change and a free AC check. The oil change was fine. The free AC check was complete BS. The extent of the free AC check was this: Sean (service advisor): Is it working? Me: No. Sean: Well, to hook it up to our AC diagnostic machine is $150. So they don’t really have a free AC check. That is an insincere advertisement. Basically their free AC check is to turn it on and see if it’s working. Well I don’t need a mechanic for that, and you don’t either. Furthermore, they didn’t actually fix my AC. When I was called and told the car was ready, I went and picked it up, drove around the lot for a few minutes and only felt warm air coming from the vents. Sean and Craig hooked it back up to the AC diagnostic machine but were unable to figure out what the problem was. I could not leave my car with them as I was taking a vacation the next day, hence the importance of the AC working. But to be honest, I didn’t want to leave it with them either. I was starting not to trust them with the second most expensive thing I own. My final complaint is that no coupons or discounts were offered to me, even though their website and mailers mention a $50 discount on repairs over $500. When I called them to see if they would still honor the discount, Charlie told me they would not. If I wanted the discount, I had to ask ahead of time. That does not seem forthright to me at all. Naperville Automotive Solutions has always been my go-to for car repairs. I just figured since I already had the oil change scheduled I would see what Honest 1 could do for me. After this experience I will not be returning. Not even for an oil change. But hey, they saved $50. I guess that was worth it for them.