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Aurora Auto Repair

(630) 499-8722updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 7:30 AM - 3:30 PM
5

They always do a very good job. The staff is professional and very knowledgeable of whatever your issue may be

5

Super friendly people. Has the feel of a family-owned small business

5

It’s always a pleasure going there. Everyone is courteous and friendly. You can always count on them to be fair and do the job right

5

It is always a pleasure having my car worked on at Honest 1. They are thorough and fair.

1

I took a car in for an a repair a few months ago, and kept having to go back to get it solved. Total of 3 visits for quite a bit of money and a 4th visit that turned out to be oil that was spilled around my engine and leaked onto my garage floor. I brought my car in for an oil change yesterday. I drove home (approx. 2 miles), parked and about 45min later went to take my son to school. I started the car and went in to grab my wallet (forgot on the counter). I came back into the garage to find smoke billowing from under my hood. I shut it off and opened the hood. It appeared my alternator was on fire. I did not have any previous issues with the car! I called and they set up a tow back to the Honest One garage. The next morning, I called and received a quote for just under $800 to replace the alternator (which was fine before my oil change...lol). I told the rep that the quote sounded high, but authorized the work. A couple hours later, I decided to get a couple other quotes within the area, both of which came in under $400. I called Honest One and asked if they had installed the new alternator. The rep told me my old one was out but the new alternator had not been installed. I told him to stop the job and asked how much I owed to release the vehicle. He told me I would only pay the $88 for the tow, to which I agreed and paid over the phone. I contacted a tow truck to pick up my car and made a same day appointment with another shop. When I called "Honest One" back to make sure the old alternate was placed in the vehicle, they told me the new alternator was installed, and I would need to pay for the job. By this time my tow truck had arrived and was waiting. I was on the phone for almost 30min, with the manager (Karen), who explained the rep had been mistaken and I would need to pay in full. Ugh...After a lot of back and forth with strong arm attempts by the manager, she finally agreed to take off the new alternator and release the vehicle. Even with their tow charges (never received an invoice...lol) and another tow to the other locations, I came in approx. $380 under the Honest one quote. And, the other location is a certified Napa shop..not fly by night. Do Not Do Business Here!! Just came from the shop I had my car towed to. My dipstick handle had been broken off, but was fine last night when I lifted the hood. Turns out I still have oil leaking from the variable timing solenoid and oil pan gasket that Honest One allegedly replaced a few months ago...This new shop is Naperville Automotive Solutions...Great experience..thanks, Billy and Geoff! BTW...Went back to Honest One after getting my car fixed at the other shop. The manager, Karen gave me the towing invoice, while I was discussing the dipstick and oil leaks found by Naperville Automotive Solutions. She was enraged! Maybe read my review. The oil leaks are covered by warranty, but I'm scared to take it back! Ugh....what to do.

Eric – Thank you so much for taking the time to document your experience. Our goal is always 100% customer satisfaction and we obviously missed the mark here. Unfortunately, alternators never pick a good time to fail and with 170,000 miles on it, yours did fail and that failure had nothing to do with the oil change. Even more unfortunately, between communication issues and a new employee becoming familiar with our systems, it was a difficult day for all parties involved. We are glad you were able to get the alternator installed to your satisfaction. Honest-1 Auto Care always stands behind our work and we can assure you, your oil leaking issue will be addressed in a professional manner and is covered by our 3 Year, 36K Mile Nationwide Warranty.

- Honest-1 Auto Care Aurora
3

Friendly. Helpful courteous. But expensive.had the same work done for less than half the price.

1

Beware!!! I went in to get my water pump replaced, and they did replace the water pump but I was taken advantage of in the process and left my vehicle in horrible condition when the work was complete. First they tried to charge me for a drain and fill(which is included with the labor) plus a coolant flush which is simple redundant. This would have been an additional $110 of which I denied them. They also charged me 200% the value of the water pump. I know this because the service advisor proudly told me so. The price they paid for the water pump was $62, which I found was the same price AutoZone sold it for , but Honest 1 charge me $120. He also added that the shop has to make money too even though the labor was costing me $560. To add insult to injury when the work was done I heard a winding sound from the water pump they just installed. They told me that the sound would go away by the next day. It didn't so I brought it in and they "looked" at it. Then they told me it would be an extra $500 for them to adjust my timing when I never had a problem with my engine timing before I got the water pump installed. Do yourself add stay away from this shop. Don't be fooled by the name, they are far from honest. I paid $760 for my vehicle to be given back to me in worst condition and on told of that I was denied a refund.

5

First time customer. Made an appointment online. I knew I needed an oil change and my brakes done. One thing I didn’t know, was that my tire rods were broken. I explained to them my car was shaking at 30mph and higher and asked them to figure it out for me. Keith was super friendly. Once my inspection was done he came and told me what was wrong. Definitely will keep going back.

Thank you for your review, Michelle, and for bringing in your Kia Optima! We were happy that we could help you out with your oil change, brakes, and tire rods, and we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
5

The staff is great! The service is great. They kept me updated during the progress of the repair to my car, and provided me with a loaner car when I needed it. Thank you Karen, Devin, and the rest of the staff!

5

Always fair and looking out for the best for their customers. On my older car, Karen and Candae will look for the least expensive way to make my car safe and running perfectly. They are the best auto repair shop in Illinois hands down. Will never gouge you or tell you to do un needed repairs, which I have run into in several other places. Complete trust here.

Ray, I will be sure to pass along your great review to the rest of my team! It was a pleasure helping you find what you need and getting you back on the road as soon as possible. We pride ourselves on our customer service skills, so its great to hear that we are doing our job right! Please do not hesitate to call if there is anything else we can do for you. Thank you, Ray!

- Honest-1 Auto Care Aurora
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