Aurora Auto Repair

Highest rating

Jake was the epitome of customer service. I was greeted with a smile and a "Hello, how can I help you?" as I walked in the door. He was efficient, friendly, and kept me up-to-date with the service technician's progress, coming over to me in my comfy chair. I enjoyed the pleasant, stress-free environment, and didn't mind waiting (not that the wait was very long). The restroom was not only clean, it was beautiful. I peeked in on the service area and it was so neat and organized. Their motto should be "we aim to please," because they certainly deliver on that.

always a great job...timely, efficient, courteous!! I will always recommend!!

I came across Honest-1 when looking for a great service facility after my mechanic retired after decades of incredible service. I needed an oil change, and while doing the oil change they informed me my drivers side tie rod was on its last legs. The work was done perfectly and at an extremely fair price. Since then, we have been back several times for a complete brake job and some other issues. Each time everything was done as promised and on time and and as quoted or less expensive. No surprises. Karen and her whole staff are awesome, informative, polite, and caring. The facility is beautiful and impeccably decorated and super clean. I recommend Honest-1 to everyone who is looking for a fabulous, complete auto service facility and Karen needs to be congratulated.

I was beyond impressed with the service I received. I was updated frequently on the status of my repairs and everything was thoroughly explained to me when I went to pick up the car.

Straight forward honest approach. I worked with Karen who was exceptional at her job. Best customer service representative I have dealt with in a long time.

Efficient and friendly customer service.

Excellent service and I really appreciated the extra work done at no charge to help PIN down the source of my problem.

Went in for an oil change, they were very polite and informative. And when they completed it. They came and told me what they found when they inspected my car. And even texted me the results with pictures and videos of my car as they inspected it!!!!!

I was impressed with the cleanliness of the shop as well as the waiting area. The original purpose of the visit was for tire replacement, but when I noticed the car was due for an oil change, they were able to perform that service in the same visit. Documentation on the invoice was excellent. All the service writers and technicians were helpful and friendly. I was pleased they were able to obtain the tire brand I requested. The entire experience was positive, from making the appointment through departing the facility.