Aurora Auto Repair

(630) 499-8722updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 7:30 AM - 3:30 PM
5

1

Hello kevboss - Please contact me, Karen Conway, owner of Honest-1 Auto Care so I can understand how we did not achieve 100% satisfaction with your service. If we are falling short, I would appreciate to understand the details so I can address immediately. Thank you! Karen Conway 847-989-1928

- Honest-1 Auto Care Aurora
5

1

Took my car there because the power steering wasn't working. They said I needed a new power steering rack and pump. So I greenlit the work. A couple of weeks later, the power steering started whining and eventually stopped working. Took it back and they said it was an issue with the pump. They said they fixed it and the noise would stop. It didn't. A couple of months later, my power steering goes out again. I take it to a different shop and they said I need a power steering rack. I told the mechanic that I just had it fixed a few months ago and his response was "Really? I can't tell." I left the same review on Google, and they called me at work, but I was in a meeting and couldn't answer. They didn't leave a voice mail. Anyway what would they have to say?

1

Took it to the shop because the power steering went out. Paid $1000+ for a power steering rack. Couple of months later the power steering is beginning to fail again. I posted a review stating my disappointment and they contacted me less than an hour later to bring the car in. After a couple of days I called to check if they looked at my car.. They told me that one of the new parts had failed and they would warranty the repair and that the car was fixed and ready to get picked up. UPDATE: My power steering continued to have issues. I took it to another shop and I need a power steering rack. They didn't fix it. .Between this and a issue with service on my wife's car, I'm done as a customer.

Derek, we appreciate your review and we appreciate your willingness to work with us on this situation. We are glad to have you as customer and we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
5

Hi, Omar! Thank you for choosing Honest-1 Auto Care and awarding us five stars. We're very happy to know you were satisfied with your recent vehicle service visit.

- Honest-1 Auto Care Aurora
1

Took it to the shop because the power steering went out. Paid $1000+ for a power steering rack. Couple of months later the power steering is beginning to fail again. I posted a review stating my disappointment and they contacted me less than an hour later to bring the car in. After a couple of days I called to check if they looked at my car.. They told me that one of the new parts had failed and they would warranty the repair and that the car was fixed and ready to get picked up. UPDATE: My power steering continued to have issues. I took it to another shop and I need a power steering rack. Between this and a issue with service on my wife's car, I'm done as a customer.

Derek, we appreciate your review and we appreciate your willingness to work with us on this situation. We are glad to have you as customer and we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
5

Me and my wife just moved here from Pittsburgh Pa.and our 18’ VW needed brake work done ....I found H1 Auto from reading their reviews and dealt with Charlie..They did an excellent job ...We originally thought we were going to need brake calipers and after they got into the job they said we didn’t need them ...Charlie saved us an additional 550$ that another shop probably would of charged us..I would highly recommend Charlie and mechanics at H-1Auto ...Thanks for the courtesy rides ,superb work quality and customer service...Thanks again

3

Our whole family has been taking our cars here for service for some years now and have been really happy with the service up until this year. Not sure if it’s new personnel or if they have been really backed up lately, but we’ve noticed a lot of mistakes with multiple cars that we’ve had to take back to be corrected. Also, when calling we’ve been hung up on a few times now and when we do get someone on the line the call feels very RUSHED. Can’t book appointments same day most times and service that should have taken a day has taken 3 days. My dad didn’t get his car back until 10 days later and still needed to take it back because someone didn’t put one of the brakes back on properly. I understand you may be backed up or understaffed, but it’s enough for us to give you a second thought when needing auto service. We nt to continue coming here because of our previous experiences. We just hope this place isn’t going backwards and losing their reputation.

5

I use them for my 2007 Mitsubishi Eclipse GT. I started using them via Costco service recommendation in 2019. They are well reviewed, and I feel they do not use the upselling pressure many other places employ. I recommend them and find their pricing competitive.

Mark, we sincerely appreciate your kind words! Thank you for taking the time to leave us a great review! We truly are dedicated to our customers, whether its for an emissions test or a more serious repair. The team is always happy to help you with your auto repair and maintenance services, we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
Honest-1 Auto Care Aurora is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Aurora (630) 499-8722 if you have any issues in accessing any area of our website.