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Aurora Auto Repair

(630) 499-8722
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 7:30 AM - 3:30 PM
3

Friendly. Helpful courteous. But expensive.had the same work done for less than half the price.

1

Beware!!! I went in to get my water pump replaced, and they did replace the water pump but I was taken advantage of in the process and left my vehicle in horrible condition when the work was complete. First they tried to charge me for a drain and fill(which is included with the labor) plus a coolant flush which is simple redundant. This would have been an additional $110 of which I denied them. They also charged me 200% the value of the water pump. I know this because the service advisor proudly told me so. The price they paid for the water pump was $62, which I found was the same price AutoZone sold it for , but Honest 1 charge me $120. He also added that the shop has to make money too even though the labor was costing me $560. To add insult to injury when the work was done I heard a winding sound from the water pump they just installed. They told me that the sound would go away by the next day. It didn't so I brought it in and they "looked" at it. Then they told me it would be an extra $500 for them to adjust my timing when I never had a problem with my engine timing before I got the water pump installed. Do yourself add stay away from this shop. Don't be fooled by the name, they are far from honest. I paid $760 for my vehicle to be given back to me in worst condition and on told of that I was denied a refund.

5

First time customer. Made an appointment online. I knew I needed an oil change and my brakes done. One thing I didn’t know, was that my tire rods were broken. I explained to them my car was shaking at 30mph and higher and asked them to figure it out for me. Keith was super friendly. Once my inspection was done he came and told me what was wrong. Definitely will keep going back.

Thank you for your review, Michelle, and for bringing in your Kia Optima! We were happy that we could help you out with your oil change, brakes, and tire rods, and we look forward to seeing you next time!

- Honest-1 Auto Care Aurora
5

The staff is great! The service is great. They kept me updated during the progress of the repair to my car, and provided me with a loaner car when I needed it. Thank you Karen, Devin, and the rest of the staff!

5

Always fair and looking out for the best for their customers. On my older car, Karen and Candae will look for the least expensive way to make my car safe and running perfectly. They are the best auto repair shop in Illinois hands down. Will never gouge you or tell you to do un needed repairs, which I have run into in several other places. Complete trust here.

Ray, I will be sure to pass along your great review to the rest of my team! It was a pleasure helping you find what you need and getting you back on the road as soon as possible. We pride ourselves on our customer service skills, so its great to hear that we are doing our job right! Please do not hesitate to call if there is anything else we can do for you. Thank you, Ray!

- Honest-1 Auto Care Aurora
5

I’d never purchased a vehicle before, yet alone a used vehicle. So, my friend referred me to Honest-1 Auto Care to get an inspection. Called the same day to get a pre purchase vehicle inspection, and they were able to squeeze me in for an early afternoon appointment. Cande conducted the vehicle inspection and was very thorough in his findings and explanations. I really appreciated his honest feedback and helping me understand the immediate repairs and the possibilities of unforeseen repairs that were likely needed to ensure safety. Overall, I was extremely impressed with the service that he provided. Although I live in Romeoville, I do believe that Cande makes commuting to Aurora for future car services completely worth it. I will be returning to visit him for my future vehicle needs. Thanks Cande!

5

I’d never purchased a vehicle before, yet alone a used vehicle. So, my friend referred me to Honest-1 Auto Care to get an inspection. Called the same day to get a pre purchase vehicle inspection, and they were able to squeeze me in for an early afternoon appointment. Cande conducted the vehicle inspection and was very thorough in his findings and explanations. I really appreciated his honest feedback and helping me understand the immediate repairs and the possibilities of unforeseen repairs that were likely needed to ensure safety. Overall, I was extremely impressed with the service that he provided. Although I live in Romeoville, I do believe that Cande makes commuting to Aurora for future car services completely worth it. I will be returning to visit him for my future vehicle needs. Thanks Cande!

It was a pleasure having you in our shop! Our goal is to treat our customers like family by providing them with excellent service. I will pass along the kind message to the rest of our team. Thanks again for your business, and we look forward to working with you again.

- Honest-1 Auto Care Aurora
5

A great experience all around; friendly staff, quick service, good prices, and my son and I enjoyed playing with the selection of toys for kids. Thank you guys!

Thank you for your review, Greg! We're happy to help while being friendly, timely, and fair-priced. We'll see you and your Toyota Corolla next time!

- Honest-1 Auto Care Aurora
1

I'm not recommend to go there.

Hello Asif - Thank you for providing feedback. Our goal is always 100% customer satisfaction so we would like to understand the background on the 1 star review. I left a message for the Asif Jafri we have in our system to give us a call so we can understand the background details. Please call us at 630-499-8722 and ask for Karen. It would be our pleasure to address your concerns.

- Honest-1 Auto Care Aurora
5

I have used them a few times for car repairs and they are excellent. They’re so friendly and transparent, and I love how they do their repair recommendations. I trust them with my vehicle.

Thank you for your review, Zachary and for trusting us with your Toyota Camry for any automotive repair or maintenance need it has. We will continue to be friendly and transparent, and we'll see you next time!

- Honest-1 Auto Care Aurora
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