Aurora Auto Repair

(630) 499-8722updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 3:00 PM
3

Good-Repairs done quickly. Bad-Price

Derek, As the owner of Honest-1 Auto Care I have one concern: 100% customer satisfaction. Obviously, this goal was not achieved. I will be calling you personally on Monday to discuss and determine how we can best resolve. Karen Conway 847-989-1928

- Honest-1 Auto Care Aurora
5

Friendly, informative, and HONEST. I wish I would have found this shop years ago. They definitely have gained a loyal customer.

Thank you Michelle, we appreciate your five star review and are always grateful for loyal customers. Our goal is customer satisfaction always.

- Honest-1 Auto Care Aurora
1

Want business and service vehicles? Put 15 pot holes in the parking lot

Alem - Thank you for letting us know about the annoying pot holes and we agree! We will all be much happier once the lot is fixed which is already scheduled - would have done earlier but weather and supply availability prevented us from doing so. Please remember to drive slowly on your way to Starbucks as there are many vehicles and people moving in and out of our parking lot at all times.

- Honest-1 Auto Care Aurora
5

Thank you for your professionalism and (HONESTY). I will recommend family and friends.

5

5

We always have a great experience at Honest 1. We’ve been taking our vehicles there for years and Carin and her team treat us like family. They did an oil change and service check on our car before we take a long trip and I highly recommend them. I wouldn’t go anywhere else. Woman owned and operated!

4

Chose Honest 1 because of the honesty and professionalism, had them change my break pads and rotors and tighten my handbrake. They did a good job on the brakes however my handbrake was not tightened. I was pretty displeased but was later called by Karen, the owner, who was very kind and eager to resolve the problem which is being actively worked through. Aside from the handbrake, their communication with me has been personal and thorough which I appreciate sincerely.

5

Had an emergency with my car. Smoke coming out of the engine caused by a coolant leak. Since this is closest auto shop near me, I trusted them because my parents come here often. Brought my car here at closing hours and they fixed it the end of next day. Had to replace my starter and a serpentine belt because coolant leaked onto it. They also fixed my check engine light even though I never mentioned anything to them about it. Friendly staff that explained everything to me on the situation and gave me a fair enough quote. After a few months passed there've been no problems related to the repairs that were made.

1

Watch out for up-sell and unjust charges

Thank you Cynthia for letting us know your concerns. We do perform an inspection on all cars when we service them so we can communicate the true status of your vehicle. This is important so you can be properly informed regarding any potential issues with your vehicle relative to driveability and/or safety. We did review your inspection and we did identify a few issues but since they were not safety or near term driveability issues but instead items to help with fuel economy and long term vehicle performance, we marked them as yellow: items to be aware of and to address now or in the future to maximize performance/fuel efficiency and long term viability of your vehicle. I will call you to better understand how we can improve our communication regarding the green, yellow, red items in our inspection reports as well as to better understand your reference to unjust charges.

- Honest-1 Auto Care Aurora
5

Honest-1 Auto Care Aurora is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Aurora (630) 499-8722 if you have any issues in accessing any area of our website.