Aurora Auto Repair

(630) 870-1262updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 3:00 PM
5

I asked them to do a used car pre purchase inspection. They did it quickly and comprehensively for a reasonable price. Very pleased.

5

5

Thanks for the review and for choosing Honest-1 Savanna! **Melanie and Joe Koehnen, owners: Honest 1 Aurora

- Honest-1 Auto Care Aurora
5

I brought a used car I was looking to buy for an inspection. They fully accommodated me, moving around other appointments due to the time sensitivity. Angel and team did a very thorough job, taking pictures of all areas of the car, especially where there were concerns and walked me through them when completed. As good as they were, the price was right, far cheaper than a few other places I spoke to (but couldn't handle a same day walk in). Everything about the experience was excellent and I wouldn't hesitate to use them again.

1

Brought my car in and submitted the issue I was having. Told the tech that there is a noise in the front that sounds like a dry bushing or a creaking noise. They looked at the car and determined that the front struts were making the noise and needed to be replaced. They did mention that replacing the struts may make another noise appear as that is the nature of this type of repair. They also noted that the control arm should be replaced. With the strut repair coming in over $1,300, we could only afford the strut replacement. They replaced the struts and said that there is now a different noise in the front, as expected. I acknowledged that a new noise may be heard when I picked up the car but did verify with the tech on the phone that the original noise was gone but a new one has sprung up. I paid my bill and picked up the car only to hear the same noise in the front prior to the car being worked on. So I am now out $1,300 and have the same issue as before. I believe that the tech made a misdiagnosis by replacing the struts where it seems the control arm was the culprit this entire time. I did make an appointment to bring the car in again, but did not drop the car off as I don't see the point as we know the cause, but I have a real problem spending another +$750 on control arms when I have already spent $1,300 on struts I didn't need. Needless to say, I am not happy nor satisfied with the current outcome.

1

Rude service did brake job on my car never will go back way over priced

We do not see King Lord in our customer database. Could you provide the name you used so we can look into this further? We do not tolerate rude behavior by our staff members. Thanks, Melanie & Joe, owners, Hones1 Aurora

- Honest-1 Auto Care Aurora
5

5

Professional, great communication, and work completed promptly. Highly recommend.

5

4

Very honest about everything!

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