I have been to Honest - Auto Care several times before, but this time I didn't have a good experience. A gentleman called, saying we had to open the brake parts, etc., to diagnose the problem. I initially agreed, but then I changed my mind because my car is pretty old. I called back in less than 5 minutes, but the gentleman was not available. The person on the phone, I told him, Don't open the parts; I don't want to repair it because the diagnosis itself was $319. After about 15 minutes, I got a call back from original guy saying, We already started work; now you will be charged. That guy made me feel like I made a grave mistake of changing my mind and kept saying, 'This is so not good.' I ended up paying a prorated charge of $79 for just nothing. So disappointed!!