Aurora Auto Repair

I came across Honest-1 when looking for a great service facility after my mechanic retired after decades of incredible service. I needed an oil change, and while doing the oil change they informed me my drivers side tie rod was on its last legs. The work was done perfectly and at an extremely fair price. Since then, we have been back several times for a complete brake job and some other issues. Each time everything was done as promised and on time and and as quoted or less expensive. No surprises. Karen and her whole staff are awesome, informative, polite, and caring. The facility is beautiful and impeccably decorated and super clean. I recommend Honest-1 to everyone who is looking for a fabulous, complete auto service facility and Karen needs to be congratulated.

I was beyond impressed with the service I received. I was updated frequently on the status of my repairs and everything was thoroughly explained to me when I went to pick up the car.

Straight forward honest approach. I worked with Karen who was exceptional at her job. Best customer service representative I have dealt with in a long time.

Great local auto shop with really good prices.

This is my first google review ever, I am very disappointed that it has to be a bad one. I took my 2007 Dodge Ram 1500 here to fix a engine misfire that occurred at high RPM. After almost 3 days, they finally called and said that they had found the problem. They told me that I needed two ignition coil packs. After $450 and another two days of work... my engine misfire was still there. After my visit to Honest 1, I got a quote from another shop. For the same fix, they were going to charge me only $150. The only good thing was that the staff was very friendly. I was just distraught that I found out that Honest 1 was not very honest.

So where to start. I had family go here for small repairs brakes, tires, spark plugs, lights and some exhaust repairs. They ended up not using cause they got second opinions and other shops to look at the repair work and ever time the price was significantly cheaper. Im talking from a 1000 dollar repair down to 400. The PROs to using them isnthe staff is nice and the facilty is well kept. But my family and i will no longer be using there services. They are the most expansive shop in are area. So i would suggest others to use different shops as well.