Karen Conway (owner) and team claim that they are honest and transparent with their customers, however they are far from that. They did an extremely poor job on my vehicle and Karen denied that possibility even being an option - so much so that Karen accused me of maliciously setting them up by draining my coolant and letting my car overheat. Additionally, Karen could not hold a constructive discussion regarding my concerns over the phone and rudely hung up on me several times - which is a sign of unprofessionalism. It is unfortunate that Karen, owner and leader of this business, is ignorant to the fact that there is much room for improvement in customer satisfaction and quality of work. With Karen at the helm as owner and leader, Honest-1 Auto Care Aurora has, at best, peaked as a business and will plateau, but their service and business will most likely decline. Karen Conway, if your goal is to truly be “different” and pride yourself on customer satisfaction, you MUST reflect upon your current deficiencies in order to learn and grow as a business. Until then, you have lost my business and potentially the business of those standing by and reading this review.