Honest 1 Auto really lives up to their name. I was originally there to have a rear wheel bearing replaced. They diagnosed that I also needed a power steering hose replaced. The tech, Ross, was upfront with me and told me I didn’t have to do it right away but that I should consider it as it was leaking fluid. The quote they gave me was $220, so I asked them to go ahead and perform the work because the dealer quote I received was significantly higher. They had started the job and found out that the quoting tool they used for the job was way off because it told them it was an hour and a half job when in reality it was a 6 hour job. The real price should have been $860. However, Honest 1 said it was their mistake and stood by the original quote of $220. I don’t know anyone that does that these days. Karen and her staff were great to work with and handled a tough situation very well. They have also earned a customer for life!!
Dear Dan, Thank you so much for taking the time to write your review. We greatly appreciate it. So glad we could resolve the power steering system leak! Thank you for your understanding. We always strive to get everything 100% correct every time. Occasionally, our systems have a new surprise for us. We are constantly updating our methods to limit these types of surprises. Thank you again and we do look forward to working with you again in the future. Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722
- Honest-1 Auto Care Aurora