Aurora Auto Repair

First time at your place. Will definitely come back for service.

Made an appointment for an oil change. Arrived early but was "logged in", got a cup of coffee and a granola bar and settled in. Technician came to me with a couple of suggestions, (which are always expected), and we discussed. He did not pressure me but explained the benefits of doing the service soon. I know and appreciate these shops are always looking for additional parts etc to fix but at Honest-1 if you decline, they do not bring on the pressure. This is why I return time after time...

Very friendly and professional staff. Well kept place. Timely service. They did not charge me for extra quarts of oil for my 4Runner.

You were excellent! You have officially gotten a new set of staying customers!

OK

Great spot! Friendly, great service, clean, prompt, honest. I'll definitely come back should I need to.

Wonderful and friendly service. Thank you for always being the best!!!

From the second I stepped foot in the door I felt like I mattered and they were only concerned about me (lots of other people there) I was welcomed by Jim. (Later I found out it was only his 2nd day). Ross was my technician working on my car. Treated it like his own! Got my quote and scheduled my next appointment- showed up for that a week later, they were closed and Karen (owner) walked out- Mind you it was WAY after hours, and I had NEVER met her! She assisted me, I gave her my keys! The quote was a little off, she called me the next day to Discuss the difference and why,any other place would have just done it and said OH WELL! We talked for a few minutes she agreed to call me when it was completed- I didn’t hear from her- thought nothing of it, called the shop- they were closed but guess who answered the phone—- you guessed it Karen, explaining the day got away from her and she was going to call me soon, the car was not ready for pick up, fine, no problem! She called today to tell me it was ready for pick up. Outstanding customer service! I couldn’t be happier!

The service was performed satisfactorily, but the appointment process is flawed. My first appointment was lost and the second one didn't transfer the service discount to the shop. If I hadn't mentioned that the price seemed a little high, I wouldn't have gotten it.

The people here are so friendly. It’s clean and nice and you don’t feel like you’re being tricked into fixing things that do not need fixing. They were fast too! Could not recommend more!