Aurora Auto Repair

(630) 870-1262updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 3:00 PM
5

I took my car to Honest-1 after not wanting to go to Firestone because it was a headache, and the interest on their credit card is through the roof. Anyway, the people at Honest-1 were nice, and the rental car that's provided works really well for getting you to work and back home. They will tell you in laments terms what the hell is actually wrong with your car. You will not find anyone who provides better car service work than Karen and her team. They're all awesome, and I appreciate all the hard work that's been put into my car. They have a roadside assistance program, that works beautifully too. I just cannot say enough good stuff about these guys, and I highly recommend them.

5

I took my car to Honest-1 after not wanting to go to Firestone because it was a headache, and the interest on their credit card is through the roof. Anyway, the people at Honest-1 were nice, and the rental car that's provided works really well for getting you to work and back home. They will tell you in laments terms what the hell is actually wrong with your car. You will not find anyone who provides better car service work than Karen and her team. They're all awesome, and I appreciate all the hard work that's been put into my car. They have a roadside assistance program, that works beautifully too. I just cannot say enough good stuff about these guys, and I highly recommend them. The waiting area is clean, like you've never seen a waiting area so clean. Not to mention they have snacks, and drinks, even a kurieg to make yourself a cup of coffee, as opposed to the coffee that's been sitting there for 5 hours. I mean, this is the place to go if you're going to have work done on your car.

Hello Jessica! Thank you for the kind review! It was our pleasure to work with you and be able to get you up and running. Our goal is always 100% customer satisfaction. We do look forward to being able to be your go to auto care service provider. Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722

- Honest-1 Auto Care Aurora
5

You guys are outstanding, the whole team was very polite and most of all very professional. They solved a problem that the dealer could not do. They found the problem in 2 hours, fixed at a fair price. I will recommend them to others.

5

Very friendly and good service

5

My wife was out with the car when the driver side window button broke with the window being down. We have used H1 before and she was very close to their shop. They were able to get the window back up and told her a part needed to be replaced. We ordered the part a few days later and they replaced it in a matter of 30 min. Excellent service as always.

4

I have taken my car to Honest-1 t three times and each encounter was great, from the mechanic to the person that sit at the front desk. The price is reasonable and the turn around time was the same day unless they had to wait on a part.

4

They were very clear on my service. The waiting area was very clean.

Thank you Tony for letting Honest-1 Auto Care help you with your vehicle's needs. It is always our pleasure to work with you and help keep your vehicle in a safe and reliable condition. Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722

- Honest-1 Auto Care Aurora
5

Very pleased with the service. It took a bit longer than I had hoped but otherwise things went great. The interior was as nice or nicer than any other shop I've been in. Price was great and people were friendly.

Dear Andrew, Thank you for your review! Our goal is always 100% customer satisfaction. Our oil changes do take about 30 to 40 minutes so that we can perform a comprehensive safety and drive-ability inspection. We strive to become your auto service provider of choice so if you ever have time requirements, please let us know and we will do everything to accommodate! Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722

- Honest-1 Auto Care Aurora
1

They didn't use a funnel to pour the oil because there was oil all over engine bay as soon as we checked after it was done. There was oil all over our car steering wheel and gear shifter and our napkin was black after wiping it all. It took 50 minutes when we had an appointment and they didn't even give us a report which it said they include for how the belts and systems are all doing and tire preaaure..never again

Dear Holly, Thank you for advising us of your experience. This was definitely not what we want our customers to ever experience - our goal is always 100% customer satisfaction. Our oil changes do include a full vehicle inspection and as a result, our oil changes do typically take 30 to 45 minutes. We check for safety, drive-ability and preventative maintenance. I do have your e-mail so I will send you a copy of the inspection form, your CarFax report and the manufacturer's recommendation for the mileage on your vehicle as you should have received that information with your oil change. I will be reviewing procedures with our team here to make sure this incident does not happen again. Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722

- Honest-1 Auto Care Aurora
5

My check engine light came on, and I took my car in around 2:30pm and my car was back home by 5:40pm. They gave me a ride home when I dropped it off, and they picked me up to come get my car. This is the 2nd time I've used these services w/drop off and pick up, and it is infinitely helpful because I don't have to put out any friends or family for rides. I will always choose Honest-1 first!

Amy, Thank you so much for your kind review. And it is always our pleasure to give our customers a ride or anything we can do to help limit the disruption of having your vehicle in for service. Look forward to being able to help you with your vehicle in the future! Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722

- Honest-1 Auto Care Aurora
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