Aurora Auto Repair

I have been using Honest-1 for a while and there is currently no automobile repair shop I trust more. Often times repair shops will over sell or tell you that you NEED to have work done today. With Honest-1 they give you their honest opinion, options, and let you decide. It is a very refreshing way of doing business. Thank you Honest-1 and don't change! (i.e. Other guys: "you need brakes today". Honest-1: "you still have 40% of your brakes left, you can go for a few more thousand miles, unless you wanted to do it today")

Not recommended by me at all. I was not happy with this place! First time here and the last!! The only good thing was the lady that was in the front was as sweet as can be and I feel bad that this happened. First red flag - they quoted me $150 for a diagnostics which is definitely on the high-end and then while waiting I overhear a phone call about a diagnostics and the other guy quoted $125 over the phone. After three to four hours of looking at my car they came up with two possible reasons. They say they needed more time? Well, the guy had a whole extra hour to look at it and he didn't even touch my car! Anyways, I understand that my check engine light wasn't on at time, I understand the circumstances around it but if you don't know what the problem is or can not figure it out why would you try to charge me the $120 on the diagnostics?? I did not even get an answer to the problem!! I understand that I had to pay for the time looked on my car which even that was a joke because he kept going back-and-forth. After complaining about this, they cut the price in half. Anyways I ended up going to Honda the day after and they were understandable about the situation. They looked at my car free of charge and gave me an answer quickly with proper equipment and knowledgeable Honda mechanics.

I will be in with VW beetle for oil change next week. Always so friendly and straight forward.

Friendly service, though I still think they brought up things to sell services I didn't need.

Prompt and efficient service

I've come here multiple times and have always been well pleased with the service and the people. This time I had a bit of an emergency, and without prior notice they got me fixed up and back on the road in a very short time. Highly recommend!

My experience was very positive. Surrounding was clean and inviting and I felt valued.

I hit a huge bump in my little car about 6 blocks from the shop, & knew something was immediatley wrong with my car. I saw the sign for H1 & read Honest. I pulled into the lot & there were these huge bays filled with cars. I will tell you I honestly didn't know they were there before, & my car was at a dealership the week before for a few things. I walked into the cleanest, most comfortable lobby/waiting area for any shop I had ever been to. I was immediately greeted and told that a mechanic could look at my car after the free mechanics lunch which he was already taking - now this was fine with me, I was scared as to what happened to my car which is my baby. They pulled my car into a bay & said maybe it's a steering belt that came loose from the sound/things that were happeneing but they would let me know. They showed me the complimentary beverages & snacks, the Internet access & WiFi. I settled into a super comfy chair & watched their TV which was a programmed channel that had great auto care tips, & snippets of CBS TV shows. I actually learned things I never knew. They came & told me what was wrong, showed me the belt that came loose, ordered the part & let me know it would be about 30 - 45 minutes then I would be back on the road. They quoted a price of ABOUT $91. Well as promised I was ready to go in about 30 minutes. The total was $93 & change out the door. I was so happy with going there I asked the man I was talking to (so sorry I forgot his name) about all of their services as we have been trying to find someone HONEST! We were taken advantage of by a local Buick dealership the week before & just felt horrible.. I signed up in like 40 seconds for coupns/deals before I left & when I got into my car to leave, there was a bag of Goldfish Crackers on the passenger seat with Karen Conway the owner's card stapled on the front. LOVE THAT!!! WE WILL DEFINITELY RETURN TO H1 AUTO. They treated me with respect, explained their process, & listened to my jabber as I was scared about what was wrong.

I brought my SUV in for an oil change and to have it checked for intermittent rough idling. The shop and waiting room were spotless and the staff was friendly and took the time to answer all of my questions. I really appreciated the fact that they did not try to sell me additional services and parts the way the previous shop I used did - they just took care of what needed to be done. I will definitely be going back.

Excellent service. Will come again. Very professional.