HORRENDOUS place. For your own safety, please DON'T take your car here. I had an axle replaced by them and it broke a month later, leaving me stranded in the middle of the road (because when an axle breaks, there is absolutely no indication it's about to happen. It just happens, and you are unable to move in an instant). After the first axle breaking, they replaced with a 2nd axle free of charge. That axle ALSO broke a few months later as I was making a left turn. As a result, I was was completely stuck in the middle of oncoming traffic. That is TWICE that I was caught in what could have been a deadly situation as a result of the negligence of Honest-1. They neither apologized for the mistake, nor refunded me for the original cost of the axle. By the way, this place over-charges big-time. My current mechanic charges just over $200 for an axle repair, whereas Honest-1 charged me a whopping $500. Yeah, I learned my lesson! Don't let their smiles and amenities fool you at Honest-1, it's all a facade; a money-racket.
Rachel, I am as unhappy about this as you are. We will need to get the axle back and obtain the manufacturer's input on why this part performed in this manner. Honest-1 Aurora will always stand behind our 3 year, 36k nationwide warranty and correct any issues relative to labor and/or parts. As requested, our fulfillment of the warranty was not desired per customer request. In light of the request, we still wanted to support you, the customer. Honest-1 Aurora provided the part free of charge to the mechanic you chose. The lower price you paid reflects only labor to install the part as the part cost was covered by Honest-1 Aurora. Honest-1 provided a part from a different supplier as the first supplier 's product was not meeting our standards in performance. If there are any additional issues, please reach out to me. Your safety does matter to us. Best regards, Karen Conway, Owner, Honest-1 Auto Care Aurora - 630-499-8722
- Honest-1 Auto Care Aurora