Went for a routine oil change after a long road trip with two kids in tow. The waiting room is spacious and clean, and the kids enjoyed the free snacks. I would have loved to enjoy the Keurig, but I already stopped at the Starbucks next door! The owner of this location was working the desk and she was friendly and kind. I was waiting for the usual list of 100 things that must be fixed RIGHT NOW that usually comes halfway through an oil change, but all I got this time was a license plate bulb and wiper blades. That's nice, I hate having to decline extra work while techs try to scare me into thinking I'm blowing up my car by refusing to "fix" unnecessary things. I just want the oil changed. I will definitely return here for my next oil change, and as long as they continue NOT pushing hundreds of dollars of "repairs," I'll come back again and again.
Robin, Thank you for your kind review!! Our goal is to always provide the best information to our customers on the status of their vehicle and that means clearly defining what is critical, what is coming up in the near future and explaining what can be done to prevent costly repairs down the road. We want to make sure our customers know what can be done to achieve the safest and most reliable vehicle and how it can be managed into almost any budget requirements if necessary. So glad we achieved our goal. Please let me know if you ever have any questions. It is always my pleasure to walk a customer through the details as well as to take them out to their vehicle to show them what is actually going on. We do look forward to working with you again in the future and meeting your expectations every time. Best regards, Karen Conway Owner Honest-1 Auto Care Aurora 630-499-8722
- Honest-1 Auto Care Aurora