Aurora Auto Repair

(630) 870-1262updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 3:00 PM
3

I called a day in advanced to schedule an appointment for an oil change since the walk in wait time was a 6 hours. I brought my car in the next day for my appointment time and was told it would be about an hour before they could get to my car. I made an appointment to avoid this so I'm confused as to why it would still be an hour wait. I gave them my cell phone number and said to call me when it's done and that I would walk home so I didn't have to sit in the office for an hour or more. They told me that in that case, they would get to it closer to 2 hours. I found this extremely unprofessional but agreed and walked home. After 2+ hours, I finally got the text that it was done so I walked back. I had a coupon for the price of the oil change around $44 and was told this was the price. After being given the final price, the total was $10+ more expensive. I'm a teacher and i know that taxes aren't 20% so again I'm confused. After looking at the bill, there were many added fees that were not mentioned when I originally asked how much the oil change would be. I have had cars for a long time now and gotten many many oil changes. I have never had an issue where added fees came with my bill and it was never mentioned. In total, they took great care of my car and I am happy with the results of my oil change, however if you wanna go here be prepared to spend more money than you are told and even with an appointment, it's gonna be a wait so hope you took the day off.

Nicolette, Thank you for taking the time to let us know about your experience. It is always our goal to achieve 100% customer satisfaction and we are disappointed we did not achieve that during your recent visit. We do apologize that we did get backed up on the day of your visit. As much as we try to keep everything on schedule, unexpected issues do occur and can unfortunately effect a downstream appointment. We are constantly working to avoid this situation. Our coupons do state that shop supplies and taxes are extra and obviously, we did not reiterate this at your check in. We do value your business. We will reach out to you to discuss.

- Honest-1 Auto Care Aurora
5

This place is great. They don't try to oversell you, or sensationalize the state of your car, they're just...honest! They go above and beyond to price out options if your car needs repairs which is awesome too. I highly recommend!

Jennifer, thanks for your review! We will continue to give great service for your vehicle maintenance while being honest and fair! We'll see you again!

- Honest-1 Auto Care Aurora
5

Thanks Leticia! We'll see you next time!

- Honest-1 Auto Care Aurora
2

Bally, Thank you for letting us know how we did. It is always our goal to achieve 100% customer satisfaction. We do not have anyone in our system by the name of Bally Baji - can you please call us at 630-499-8722 and ask for Karen so we can address the issues you had? Thank you so much.

- Honest-1 Auto Care Aurora
5

It was great experience. I had to drop my parents and was out of Honda Odyssey brakes. Their team not only looked into it but fixed this with great pleasure. Thanks for adjusting the schedule and able to fix the vehicle in 2 hours. Very happy ... Thanks once again... Will visit you soon.

Thank you for leaving us a review, Prerit and we were happy to help you with your car repair. We will always be accommodating for our customers and we are excited to see you in our shop next time!

- Honest-1 Auto Care Aurora
5

Thank you Lisa for your 5-star review!

- Honest-1 Auto Care Aurora
5

Courteous and professional service.

Thank you! We're happy to be here for your auto repair needs.

- Honest-1 Auto Care Aurora
5

Thank you for the 5-stars, Glen!

- Honest-1 Auto Care Aurora
1

If I could give a zero rating I would. The owner, Karen, is anything but honest. She kept my car for three days and then stated that they were unable to repair it and will tow it to her lot for pick up. There’s so much in between this final straw so stay tuned!

Charisse, We are disappointed that we were not able to meet your expectations. Our goal at Honest-1 is to always provide honest and professional services and to exceed customer expectations. Unfortunately, your vehicle broke down and left you stranded and it was our pleasure to be able to help you during this difficult time. As one would expect, when your vehicle broke down, you were not able to make an appointment and our shop was rather full. As such, we were not able to review your vehicle immediately. In an attempt to get you moving again, our master technician kindly offered to come in on his one day off, Sunday. Unfortunately, you needed your vehicle back on Sunday which we knew, due to the extent of the repairs needed, could not be achieved. As such, we both agreed to have you take the vehicle. We do hope you were able to complete the repairs to your time schedule.

- Honest-1 Auto Care Aurora
5

Great service! Finally found my shop!!

Thank you Moe! We're glad to be your new go-to auto repair shop.

- Honest-1 Auto Care Aurora
Honest-1 Auto Care Aurora is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Aurora (630) 499-8722 if you have any issues in accessing any area of our website.