Watch out for up-sell and unjust charges
Thank you Cynthia for letting us know your concerns. We do perform an inspection on all cars when we service them so we can communicate the true status of your vehicle. This is important so you can be properly informed regarding any potential issues with your vehicle relative to driveability and/or safety. We did review your inspection and we did identify a few issues but since they were not safety or near term driveability issues but instead items to help with fuel economy and long term vehicle performance, we marked them as yellow: items to be aware of and to address now or in the future to maximize performance/fuel efficiency and long term viability of your vehicle. I will call you to better understand how we can improve our communication regarding the green, yellow, red items in our inspection reports as well as to better understand your reference to unjust charges.
- Honest-1 Auto Care Aurora